Website terms & user policy

Ensuring the privacy and security of your personal information is very important to us. will not share or sell your personal information to a third party aside from order processing [i.e. shipping & payment]. We aim to provide a seamless & enjoyable shopping experience for our valued customers. 

Information Collects:
We collect information from you when you visit our site, register an account, complete an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, date of birth, or credit card information. You may, however, visit this site anonymously.

Uses of Information:
Any of the information we collect from you may be used in one of the following ways:

1) To improve customer service
The email address you provide for order processing will only be used to send you information and updates pertaining to your order. Unless you decide to opt-in to our promotional newsletter lists.

If you opt-in, we may use this information to notify you of any updates, new inventory, or promotions. If you don’t wish to receive these newsletters or updates then simply use the “UNSUBSCRIBE” feature in the footer of the email.

2) To process transactions
your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Your Information: implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems. All parties are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

You may edit or deactivate your customer account at any time.

Your Indian Privacy Rights:
Because we value your privacy, it has taken the necessary precautions to be in compliance with the Indian Information Technology Act (ITA) 2000. therefore, will not distribute your personal information to outside parties without your consent.

As part of the Information Technology Act (ITA) 2000, all users of this Site may make any changes to their information at any time by logging into their control panel and going to the ‘My Account’ page.


This website is owned and operated by By using the site, you acknowledge and agree to these terms and conditions set forth by This website and reserves the right to amend, change or modify these Terms and Conditions at any time, with or without notice to you. By using the Site after posts any such changes, you hereby agree to such modified terms. If you do not agree to any of these Terms or Conditions or any changes made by hereafter, you may simply exit the Site.

Content Disclaimer:
The content that appears on the site is for informational purposes only. does its best to ensure that the information posted on the site [including product, availability, etc.] is timely and accurate; however, errors do appear from time to time. has the right to refuse any orders affected by any typographical errors that result in incorrect pricing or false information being posted on the website.

Product Disclaimer: attempts to display all of its products as accurately as possible. cannot guarantee that the colors represented or shown on the website exactly matches the actual product.

Please note that because our products are made by hand there are imperfections that we consider part of their beauty and charm.

Although makes every effort to keep sufficient stock of items listed, occasionally sells out of certain products. If is out of stock on an item you have ordered, the Customer Service Team will notify you via email. Any changes will be reflected in your order total as well as your shipping confirmation.

Website Use:
Your use of the Site is pursuant to a single-copy revocable license granted to you. As a condition of your use of the Site, you warrant to that you will not use this Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. All other rights, including all rights of ownership, are reserved by this means that you may access the Site using a browser and you may download one copy of the Site Content on a single computer for your own personal and non-commercial internal use. You shall not: (a) modify the Site Content, in whole or in part; (b) use the Site Content, in whole or in part, for any commercial purpose or public display, performance, sale, or rental; (c) de-compile, reverse engineer, or disassemble software materials; (d) remove any copyright notice or other proprietary notices from the Site Content; or (e) assign, transfer or export, or attempt to assign, transfer or export, the Site Content, in whole or in part, to another person. You agree to prevent any unauthorized copying of the Site Content.

Delivery estimates:

Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you've chosen. The transit time is calculated using business days, meaning Saturday and Sunday don't count toward the transit time (unless we've specifically offered a weekend delivery during checkout). Holidays are also taken into account when calculating the transit time. 

Your order will be delivered within 5-8 business days (Expect delays on your Lonavala foods orders due to the Coronavirus). We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping. If you look in Your Orders and see that your items haven't shipped yet, don't worry. We may take a little longer than you expect to ship out your order, but we won't delay shipping if it means we'll miss the expected delivery date.


Copyright and Intellectual Property of this Site are owned by All trademarks, service marks and photography are the property of No use of these may be made without prior written consent. understands however that its images may be used on personal blogs as long as credit is given to with a link to the website.

Termination: has the right to terminate any customer account at any time for any reason. may also refuse an order at any time for any reason.

Communication: may contact you via electronic mail, India Post, or telephone (if applicable) in the event that it needs to contact you for any reason.